This policy concerns the way that Brilliant Energy LLC (“Brilliant”) treats personal information, including information about your past use of Brilliant’s services. Personal information is information about you that is personally identifiable such as your name, address, email address, or phone number, and that is not otherwise publicly available.
Brilliant maintains several domains and websites to inform and transact business with customers:
Some personal information must be supplied in order to establish an account for you. Brilliant collects this and other personal information in a number of ways, including your input at our website, via regular US mail, and via telephone. To establish your account, we may ask you to provide information including, but not limited to, your name, address, telephone number, email address, social security number, birth date, government-issued identification number, credit card number plus facts about your energy use, your home, your age, gender, and family size. Personal information is used to provide service to you, to send you invoices for the services provided, to contact you and to conduct research, and for other internal business reasons.
Brilliant does not and will not rent, sell, or share your personal information with other people or nonaffiliated companies except to provide services you have requested, except when we have your permission, except for Brilliant Energy's internal business reasons, or in the following circumstances:
When you visit our website, we may also collect other information which does not identify you personally. This information tells us such things as how many users visit the website and which pages they choose to access. This information assists us with maintaining and designing a user-friendly website for you to use. This information is collected through technology commonly called “cookies”.
This information includes: click-stream data, HTTP protocol elements, search terms and HTTP cookies. To assist customers with technical problems, we may also collect local web configuration information including browser type, operating system and browser settings.
In addition, the web servers automatically collect limited information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you are running, the IP address assigned to your computer or internet connection, and the address of the website, if any, which referred our to our website. Our technical staff may also use this information to assist customers with technical problems.
From time to time, Brilliant may use customer information in new, unanticipated and not previously disclosed ways. If our information practices change in the future, we will post the policy changes to our website to notify you of these changes. If you are concerned about how information is used, check back at our website periodically.
Brilliant uses browser cookies to enhance your experience and make your use of the website more efficient. Browser cookies are bits of text that are placed on your computer hard drive when you visit certain websites. Brilliant utilize browser cookies to tell us, for example, if you are a new visitor or have visited our website before.
Browser cookies may enhance the online experience by saving your preferences while you visit the website. You can find information on popular browsers and how to adjust your cookie preferences at the following software websites:
Brilliant may send periodic emails informing customers of offers related to a service they requested. Customers may not be able to choose to unsubscribe to certain mailings to the extent the mailings are considered an essential service or required communication.
Individuals who do not wish to receive Brilliant’s promotional emails on new products and services may contact Brilliant per the following:
BRILLIANT ENERGY, LLC – PUCT License # 10140
Address: 800 Wilcrest Drive, Suite 109, Houston TX 77042
Local: (713) 789-8800 (Houston)
Toll Free: (877) 789-8801
Fax: (713) 789-8806
Brilliant’s website is intended only for adult use and is not directed toward children under the age of eighteen. If you are fewer than eighteen years of age, you are not eligible to use the Brilliant website. If you believe that we have collected personal information from children fewer than eighteen years of age, please notify us immediately so that we may take steps to delete that information.
Brilliant may send you occasional emails providing energy-saving ideas and other useful information, updates concerning our services, and special offers. Brilliant may also call you from time to time.
Brilliant will not send you an email asking you to reply with personal or account information, or threatening to disconnect or close your account if you do not take the immediate action of providing personal of account information. If you receive such an email, it is likely that you have received an attempted theft of your identity commonly called “phishing”. If you are concerned about clicking links provided within an email sent by Brilliant, we strongly recommend that you open your web browser and manually input the address for our web site. Doing so might help ensure that you are not directed to or do not open some third-party website disguised to look like ours.
For more information about “phishing” and safe surfing, you should visit the Federal Trade Commission website at www.ftc.gov.
If you choose to email Brilliant through the Contact Us link on the website, you will be asked to provide information such as your name and email address so that one of our employees can respond to your questions and comments. If you choose to submit your questions via US mail, they can be mailed to:
BRILLIANT ENERGY, LLC
800 Wilcrest Drive, Suite 109
Houston, TX 77042